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Resident Resources & FAQ

RENTING WITH 2035 REAL ESTATE GROUP IS EFFORTLESS

Introducing The Resident Center

With you in mind, we present The Resident Center. We've partnered with Buildium Software to give you the ability to seamlessly manage your living experience online. At The Resident Center you can make online payments, setup reoccurring payments, access important lease documents, and submit maintenance request. The Residence Center can be accessed online or via an easy-to-use mobile app.

Submit a Maintenance Request By Logging Into The Residence Center
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Paying Your Rent With Ease

We offer fast, safe and convenient ways to pay rent. Whether you prefer to pay online or make cash payments we have options for you.

Paying With Cash

LOG ON TO THE RESIDENT CENTER

Once logged into your account click the Get Pay Code button.

LOCATE A PARTICIPATING RETAL LOCATION

Find the nearest participating retailer. Over 18,000 participating retailers are available to you including CVS, Family Dollar, and ACE Cash Express.

GET PAY CODE

Choose the store location you would like to pay and retrieve your PayCode. This can also be done on a desktop, laptop, or mobile device.

PAY RENT AT A PARTICIPATING RETAILER

Present your PayCode at your chosen retailer and make payment. You will receive a printed and/or emailed receipt. 

AUTOMATIC PAYMENT POSTING

Payment is automatically posted to your account and we'll receive confirmation of payment within 15 minutes.

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Paying  With A Check

LOG ON TO THE RESIDENT CENTER

Login to the Resident Center.

CLICK MAKE PAYMENTS

Click Make Payment to make a one-time payment. Click Set Up Autopay to make reoccurring payments.

SELECT PAYMENT METHOD

Select the Bank Account payment method.

PAYMENT INFORMATION

Enter payment information including you first & last name, account number, and bank routing number. You can save this information so it only has to be entered once.

MAKE YOUR PAYMENT

Enter the date would like to pay and hit the next button to confirm your payment information and make your payment.

  • How do I view one of your properties?
    Visit our PROPERTIESpage to view our available properties for rent and upon finding a property simply utilize the CONTACT US form to request a viewing. We'll respond propmptly with either the next scheduled group showing, a listing agents contact information, or instructions for a self guided tour.
  • How do I submit an application for one of your properties?
    Visit our PROPERTIES page and click the "More Info" button. The will be a "Apply Now" button on the property details page.
  • Whats are your resident/rental qualification requirements?
    We value your time and higly recommend you review a summary of the Resident Rental Qualifications Requirements for our properties prior to requesting a showing or completing an application.
  • Can I move in early
    Access is typically given to you on the start date of your lease. If the property is ready for an early move-in, we will provide you with the access. However, please note you will responsible for any addition rent that will be due prior to move-in.
  • How do I get access to the property?
    You will provided you with a code to our lockbox on the property. Simply enter the code and the key will be inside the lockbox. That is your key, no need to leave the key we have extras. Please remember we are not permitted to provide with access until all move-in funds are paid.
  • Am I required to put the utilities in my name prior to occupancy?
    Typically, you will be responsible for utilities water, gas, and electric service. If you have any questions on what utilities you need to place in your name, please contact us for details. We know moving is hard enough. The last thing you remember to do is switching utilities. This process can also be confusing and time-consuming. We provide all our tenants with a free utility concierge service called Citizen Home Solutions. They will assist you with setting up your utilities, as well as other services such as cable, internet, home security, etc. Simply contact us to get more information about this service.
  • How do I pay rent?
    There are multiple ways to pay your rent. Simple log-in your online portal and pay online via ACH. You can set this up as a recurring payment that will be paid the same day each month or you can make one-time payment. Additionally, via the portal you can also generated a paycode that can either be sent to your mobile device or printed out used to make payment at CVS, Family Dolalr, or ACE Cash Express. We do not accept credit card payments and are unable to accept your rent at our office. All rent must be paid through your online portal or at any of the 100’s of retail locations.
  • Can I make a partial rent payment?
    We do not permit any partial rent payments. All rent must be paid in full each month. If you do not agree with the charges on your ledger we will be happy to work with you on your account.
  • When is rent considered late?
    Your rent is considered late after the 3rd day of each month. Late fees will be posted to your account accordingly. We can from time to time waive a late fee if you have run into in obstacle in paying your rent timely. If you feel your rent is going to be late, the best thing to do is to let us know in advance.
  • I had trouble logging into the portal and now my rent is late?
    If for any reason you are having problems logging in to pay your rent online, please contact us manager immediately. We can quickly help you correct the problem. We offer many options for paying rent, including payment at 18,000 retail locations.
  • Can you waive a late fee?
    Yes, on occasion we can waive a late fee for you if your rental payment is received late. Habitual late payers will not receive any late fee waivers. It is always best to notify us prior to your rent being late. Being proactive is always the best policy.
  • Can I change the day rent is due (or late fees begin)?
    We operate multiple properties across the country. To ensure we are providing the best and most professional service we cannot change or alter any rent/late fee schedules.
  • Why did I receive an eviction notice in the mail, I was only one day late?"
    We take rent collections very seriously. All of our notices are mailed if rent is not received by the due date. If for any reason you have questions or feel your rent was paid, please contact us.
  • How do I report a maintenance issue?
    You can log on to the Resident Center portal and submit your maintenance request along with any pictures you feel might be helpful.
  • What is considered a maintenance emergancy?
    Please know all maintenance issues are important to us. However, any maintenance issue that is causing damage the property is considered an emergency. We will make sure we dispatch someone immediately to address the maintenance issue.
  • Can I be present when the vendor is repairing my property?
    Yes, in fact we recommend that you be part of the coordination to get the vendor access to the property. Please keep in mind that if the maintenance is causing damage to the property, we will provide access to the contractor to ensure we quickly repair the problem to prevent further damage.
  • My lease is expiring, but I want to stay?"
    We are very proactive on following up with lease renewals. We typically reach out 90 days prior to your lease expiring. Simply let us know your intent to stay, and we will provide with a new lease renewal for your signature.
  • Should I expect a rent increase upon renewal?
    We value creating long-term relationships with our residents and look forward to them staying in our properties for many years. We do our best to deliver the best product at the best price and will, as market conditions dictacte, adjust rent. This may mean no adjustment in some cases and minor adjustments others.
  • How do I add or remove a tenant from the lease?
    In order to change the existing tenants on the lease, all tenants that will be living at the property (existing and new) will need to qualify and re-apply for the home.
  • I want to get a pet, am I permitted?"
    Pets are permited however there are restriction. Please review our Pet Policy located on page 3 of our in our Resident Rental Qualifications Requirements. If approval is given for a pet, you will be required to pay any pet deposits/non-refundable fees and sign a pet agreement.
  • When should I give notice I'm moving?
    We hate to see you go, but were happy to have you. Our lease typically requires a written notice from you 60 days in advance of your move date. This can be accomplished by email, regular mail, or by logging in and give notice online through the Resident Center.
  • How do I return the keys?
    Prior to move out we will place a lockbox on the property. You will receive a code for this lock box. Simply place the key in the lock box and leave other keys, garage door remotes, pool passes/keys and any other access items in a drawer in the kitchen. Please remember to leave all access items as you could be charged for any missing access items.
  • How do I return a property access item?
    We have been there, you leave the property and remember the garage remote is still on your sun visor. Not to worry simply contact us and we will provide you with an address to mail the item.
  • Can I be present for the move-out inspection?
    We schedule move-out inspections in accordance to or avilability and schedule. We only conduct inspections by ourselves.
  • When will I know if I am getting my Security Deposit back?
    At Twenty35 Real Estate Group we follow all state regulations when returning deposits. This varies by state and can be anywhere between 10 and 30 days from the day you vacated the property. Please remember that security deposits are made out to all parties that are listed on the lease.
  • I do not agree with the charges taken from my Security Deposit what should I do?
    Our goal is to provide you with the needed information in our Welcome Packet to reduce the chances of charges to you at move-out. However, it does not always work that way. If you feel there has been a mistake on what you were charged, please notify us in writing and we will be happy to review these charges with you.
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